Privacy Policy

Effective Date: 19 September 2025
Website: www.synergetic.med 

This Privacy Policy describes how Synergetic (“Company”, “we”, “our”, “us”) collects, uses, and protects personal data when you use our website, courses, webinars, and related services (“Services”).

We are committed to protecting your privacy and handling your personal data in accordance with the UK GDPR and the Data Protection Act 2018.

1. Information We Collect

We may collect the following personal data:

• Identity Data: Name, email address, contact details.

• Professional Data: Job title, practice information, professional specialty.

• Payment Data: Billing details (processed securely via third-party providers; we do not store full card details).

• Usage Data: Information about how you use our Website and Services (e.g., course progress, downloads, logins).

• Technical Data: IP address, browser type, cookies, and device information.

2. How We Use Your Data

We process personal data for the following purposes:

• To provide access to courses, webinars, downloads, and practitioner resources.

• To communicate with you about updates, events, and offers (if you have consented).

• To process payments and manage your membership.

• To improve our Website, Services, and user experience.

• To comply with legal obligations.

3. Lawful Basis for Processing

We rely on one or more of the following lawful bases under UK GDPR:

• Consent – when you subscribe to emails, newsletters, or webinars.

• Contract – when processing your registration, course access, or payments.

• Legitimate Interests – to improve our Services and ensure security.

• Legal Obligation – to comply with UK law (e.g., accounting, tax).

4. Data Sharing

We may share personal data with:

• Service Providers – e.g., Kajabi (course platform), Stripe/PayPal (payment processors), Zoom (webinars).

• Legal Authorities – if required by law.

• We do not sell or rent your personal data to third parties.

5. International Transfers

Our Services may involve processing by providers outside the UK (e.g., Kajabi servers in the US). In such cases, we ensure adequate safeguards are in place (e.g., Standard Contractual Clauses) to protect your data.

6. Data Retention

We retain personal data only for as long as necessary:

• Membership/course data: duration of active membership + 6 years (for records).

• Marketing data: until you withdraw consent.

• Financial records: as required by UK law (typically 6 years).

7. Your Rights (UK GDPR)

You have the following rights:

• Right to access your personal data.

• Right to rectification (correction of inaccuracies).

• Right to erasure (“right to be forgotten”).

• Right to restrict processing.

• Right to data portability.

• Right to object to processing (e.g., unsubscribe from marketing).

• Right to lodge a complaint with the Information Commissioner’s Office (ICO) www.ico.org.uk .

To exercise your rights, contact us at [insert email].

8. Cookies

Our Website uses cookies to improve functionality and analyse usage.

• Essential cookies are required for site operation.

• Analytics and marketing cookies are used only with consent.
  You can manage cookie preferences through your browser settings.

9. Security

We implement appropriate technical and organisational measures to protect your data, including encryption, secure servers, and limited access controls.

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices or content.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”

12. Contact Us

If you have questions about these Terms or our Disclaimer, please contact us:
📧 Email: [email protected]
📍 Address: Native Wisdom LTD, Unit 105659, PO Box 7169, Poole, BH15 9EL